Client Policies & Terms

Cancellation Policy
We kindly ask for at least 24 hours’ notice to cancel or reschedule your appointment. Appointments canceled with less than 24 hours’ notice or missed entirely (no-show) will result in forfeiture of the $25 booking deposit and may incur an additional fee, depending on the provider. Thank you for respecting our time and allowing us to serve all clients promptly.

Refund Policy
All treatments, procedures, and prepaid services are non-refundable. Payment is for the time, expertise, and treatment(s) provided—not a guaranteed result. Aesthetic outcomes vary from person to person, and additional treatments may be needed to reach your desired goals.

Gift Cards
Gift cards are valid for use up to 5 years from the purchase date in accordance with federal law. However, we kindly request they be used within 12 months to ensure availability of services and accurate pricing. Gift cards are non-refundable and cannot be redeemed for cash.

Promotional Gift Card Policy

Promotional gift cards or vouchers issued as part of a giveaway, contest, or special promotion are valid for 6 months from the issue date unless otherwise stated. These cards hold no cash value, are non-transferable, and may only be redeemed for services — not retail products. They cannot be combined with other discounts or used to purchase other gift cards. No refunds or extensions will be granted for unused promotional value.

Products
All skincare and prescription product sales are final. For safety and quality assurance, we do not accept returns under any circumstances.